Our Shipping Policy

Shipping Hours & Cut-off

Cloudious9 warehouses operate from Monday through Friday 10AM-6PM excluding postal holidays. Orders will be shipped same day for all orders placed 11AM PST.  All orders placed after 11AM PST will be shipped next Business Day. 

Domestic Shipping Detail

Cloudious9 offers FREE SHIPPING on all orders over $249.99 within United States.
Free Shipping within United States will be shipped via UPS Ground, DHL Ecommerce, or USPS services.
Cloudious9 reserve the right to select shipping provider and suitable service level at its discretion for Free Shipping. 

Upgraded shipping methods and services are available during checkout.

UPS

UPS Ground / Home Delivery — 2 to 5 Business Days (in the continental U.S.)
UPS 3 Day Select — 3 Business Days
UPS  2Day Air— 2 Business Days
UPS Next Day Air — Next Business Day by 3pm (to most non-rural areas)
UPS EARLY Next Day Air— Next Business Day by 10:30am (to most non-rural areas)

 

USPS – US Postal Service

USPS transit times are estimated and cannot be guaranteed.
USPS First Class Mail — 2 to 6 Business Days
USPS Priority Mail — 1 to 3 Business Days
USPS Express Mail — 1 to 2 Business Days

**Note that if your tracking information states “Not Found,” please allow until 7:00pm PST for it to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

Saturday Delivery are available for All USPS services and only available for UPS Next Day Air

All Domestic Orders will come with order confirmation.  UPS does not deliver on Saturday.  In order to receive your order by Saturday, the latest time to order is on FRIDAY before 1PM, and choose UPS NEXT DAY AIR with Saturday Delivery Option (1:00pm for orders shipping to Canada). Please be aware that UPS 2Day Air Shipping does not deliver on Saturday.

UPS cannot deliver to a P.O. Box. APO/FPO/DPO For PO Box APO/FPO/DPO address, please order via USPS.

An adult signature requirement is required.

Insurance is optional and maybe added at customer’s discretion.

International Shipping Detail

We provide shipping options through USPS based Priority Mail International or Commercial ePacket Service.  Depend on your destination country and total package weight, you will be automatically assigned these 2 shipment types.

Priority Mail International ® Service – 6 -10 days
USPS Commercial ePacket Service – 4 -8 days (30 applicable countries)

International customers are responsible for Customs and Duty Fees. Cloudious9 is not responsible for these fees and will not pay Duty charges. These charges are at the discretion of your country and are the sole responsibility of the buyer.

Import fees and taxes such as VAT are not included in your order total. You may check with your country's Customs Office to determine what these additional costs will be, prior to making your purchase.

All prices and transactions are in USD. You may be assessed currency conversion or other fees associated with this transaction by your bank or credit card issuer if your card’s currency is other than USD.

For questions regarding voltage compatibility of a product, please contact us for more information.

Insurance is highly recommended for international shipments and may be purchased at buyer’s discretion

Lost & Stolen Packages

Lost and stolen packages rarely occurs, but it does happen from time to time.  In the event of a package loss, Cloudious9 will work with the customer to help resolve the situation.  If an insurance was purchased, we will assist in the claim process.  However, it is customer’s responsibility to purchase an insurance to ensure their packages are protected.  Cloudious9 will not be responsible for any loss or stolen packages.


Cloudious9 Inc. | 41474 Christy St. | Fremont CA 94538 | USA

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