Disassembly and Assembly

Some issues like airflow blocks or leaks may require disassembly before cleaning. These videos will show you how to do so.

https://youtu.be/B3N9cTGE8Hc

How do I Access and Load the Heating Chamber? (Video)

"Breakdown" on how to access and fill the heating chamber.

https://youtu.be/gktHZuKeAqU

General Use (Video)

Short video covering different aspects of the general use of the Hydrology9, including temperature setup and battery level check.

Short video covering different aspects of the general use of the Hydrology9, including temperature setup and battery level check.

https://youtu.be/l_6K_hJ3N0g

General Maintenance and Cleaning (Video)

Maintenance instructions for possible air flow or leakage problems.

Maintenance instructions for possible air flow or leakage problems.

https://youtu.be/RN22UHDNYSk

Make sure to tighten the mouthpieceassembly enough to close off any gaps between the silicone gasket and the glass. Keep an eye out for leaks while filling, and carefully tighten as necessary if leaking occurs.

Hydrology9 Instruction Manual

Please download the Hydrology9 instruction manual below.

Hydrology9 Instruction Manual

Hydrology9 (Original) General Use FAQ

How much water should I use?

You can fill the water chamber between 40% - 70% for use. Overfilling the water chamber can cause "blowback" and water can get through the mouthpiece, and under-filling may result in higher initial resistance. We recommend trying different levels and finding the amount most suitable for your preference.

How densely should I pack the heating chamber?

You can pack the heating chamber with a significant amount of herb, but we suggest keeping a little bit of wiggle room so the stir stick can work more effectively.

How long does the Hydrology9 take to heat up?

The first use should take up to 60 seconds to heat up. Consecutive sessions should take 30 seconds or less to reach temperature.

How long does a session last?

The heater will maintain temperature ("session") for two minutes- as indicated by the solid green LEDs. When the heater stops, standby mode is indicated by the light blue LEDs. You can start heating the chamber again at any point during or after standby mode.

How long can a charge last?

A charge typically lasts up to 12-15 sessions, depending on temperature. Please refer to the "General Use" video to see how to check the battery level.

How should I clean the glass?

Microfiber cloth works well. Additionally, a nice helping of water and soap goes a long way (just make sure to dry the glass well). We suggest keeping the Hydrology9 dry and clear of herb when not in use. If you want to be extra safe regarding residue and buildup, we suggest storing the Hydrology9 separate from the glass- perhaps even using the box to store the glass- to keep the water tunnel clear and dry. Please see our disassembly video for more details.

Can I manually replace the battery?

Not on the Hydrology9 (Original), but yes on the New NX. If you experience issues with your battery, please contact Cloudious9 Support immediately.

What are the materials used in the Hydrology9?

Ceramic heating chamber and airpath, heat-resistant silicon rings, stainless steel in some areas, and aluminum alloy body and borosilicate glass mouthpiece and tube.

Below is the Carti9 Instruction booklet.

Tectonic9 Instruction Book

Please see Tectonic9 instruction booklet version below, in the attachment, and make sure you have a PDF viewer.

Tectonic9 Instruction Book

Tectonic9 Tutorial Video

Tutorial video & Instruction for the Tectonic9.

https://youtu.be/_59iHwxydio

Tectonic9 Use Example

An example of a potential use for the Tectonic9.

https://youtu.be/Z1tby3LzCqU

Atomic9 Instruction Manual

Please download the instruction manual below.

Atomic9 Instruction Book

Atomic9 Heating Design

Learn more about the Atomic9's revolutionary new & patent pending "Dual Layer" heating technology.

https://youtu.be/9HlA4zC1ydU

Atomic9 Cleaning Tutorial

Atomic9 cleaning tutorial video for residue chamber, ceramic heating chamber, and rapid vapor cooling mouthpiece.

https://youtu.be/20lSzIQfChE

Atomic9 Operating Instructions

Operation instruction video for the Atomic9 on how to turn on/off, check battery status, and change temperature.

https://youtu.be/FQ9cshICegs

Hydrology9 NX Accessories & Spare Parts

New Accessories

Several new accessories and heating modulars will be available in the coming months for the Hydrology9 NX, so stay tuned. We'll have different heating chambers for new consumables, as well as some other types of exciting accessories.

Spare Parts

In the coming weeks, we will be adding more spare parts for the Hydrology9 NX to our store. If you need any additional parts, please contact support.

Hydrology9 NX Water Leaking

If you experience any leaking from the Hydrology9 NX, the solution is a very easy fix.

1. Please disassemble the Hydrology9 NX according to the instructions in the manual.

2. Check to make sure there is no damage to the water seal.

3. Reassemble the Hydrology9 NX according to the instructions in the manual. Make sure the seal is firmly in place and all parts are firmly in place.

4. **** The washer above the battery helps keep all the parts and seals tight. Please make sure that the washer is turned tightly down to prevent any water leaking. Often if you are experiencing any water leaking, it is because the seal is not turned tightly enough.

Additionally, we have extra seals available for the Hydrology9 NX. If you need extra seals please email support@Cloudious9.com.

Hydrology9 NX Instruction Manual

Hydrology9 NX Quick Start Guide

Attached below is the Hydrology9 instruction manual.

Hydrology9 NX Instruction Manual

Options for product return, replacement, or refund within 14 days

Return must include a Return Authorization (RA) number which can be acquired by calling us at 888.508.1839 or goto support page at https://cloudious9.ladesk.com/
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
Item(s) must be returned in full or will otherwise incur additional processing fees of up to 50%. This includes parts and/or accessories.
Cloudious9 reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.
You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us by phone at 888.508.1839 or via e-mail at support@cloudious9.com

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.

ORDER WITH AUTHORIZED RESELLER


Cloudious9 Resellers have the right to its own individual return policy. If you purchased Cloudious9 product from a reseller. Please first communicate with the reseller in the event your merchandise is still within resellers’ return policy limit. If it has fallen outside of such resellers’ return policy limit, please refer to Cloudious9 Warranty section for more detail on how we can help you.


ORDERS RETURNED AFTER 14 DAYS

Products are not eligible for return or exchange after fourteen (14) days, please refer to Cloudious9 Warranty section for more detail on how we can help you.


FOREIGN COUNTRY RETURN POLICY

Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

NOTICE

Cloudious9 reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Cloudious9 and its affiliates reserve the right to refuse a return for any reason.



Visit Our Cloudious9 Support Page for FAQs Tutorials or to Contact US about a specific question.

What happens if my shipment was lost or damaged?

Cloudious9 products will be shipped with sturdy corrugated brown boxes. In the rare occurrence of a damaged product during transit we ask that you CONTACT US within 14 days with picture of the damaged item, and our customer service will help you to replace the damaged parts or unit.

If the package is lost in transition, please CONTACT USWe will immediately research the matter and if insurance was purchase will assist you in process the insurance claim.

We typically ship in 1-2 business days (Mon-Fri) excluding holidays. You will receive your order generally within 1-5 business days from being picked up by the shipping carrier. The shipping carriers are separate 3rd party companies, so sometimes shipping speeds may vary depending on weather and other events.

Currently we only ship ground shipping due to shipping costs. Tracking is automatically sent 24 hours after your item has been picked up by the postal carrier and is already in route. Please check your spam or junk folder for tracking.

Currently we are only shipping to North America (United States and Canada) due to the increased cost and shipping speed of shipping internationally. In the future, we hope to resume shipping internationally, so please stay tuned.

When will my order ship?

Shipping Hours & Cut-off

Cloudious9 warehouses operate from Monday through Friday 10AM-6PM excluding postal holidays. Orders will be shipped same day for all orders placed before 12 PM PST. All orders placed after 1PM PST will be shipped next Business Day.